Frequently Asked Questions

Have a question? We have got you covered. If you don't find your answer here, reach out to us at support@tanmanncollections.com or WhatsApp us at +91 91001 51489.

Shipping & Delivery

  • How long does delivery take? Once your order is dispatched, delivery typically takes 5–10 business days depending on your location within India. Remote or rural areas may take slightly longer.
  • How will I know when my order is shipped? You will receive a shipping confirmation email or SMS with a tracking number as soon as your order is dispatched. Use this to track your delivery in real time.
  • Do you offer Cash on Delivery (COD)? No, we currently accept prepaid orders only. All major UPI, debit/credit cards, and net banking options are available at checkout.
  • Do you ship outside India? At the moment, we ship within India only. International shipping will be available soon; stay tuned!

Returns & Exchanges

  • What is your return policy? We accept return and exchange requests within 48 hours of delivery, provided the item is damaged, defective, or incorrect. Please refer to our full Return & Refund Policy for details.
  • Can I return a product if I simply changed my mind? We currently do not accept returns for change of mind or incorrect size ordered. We recommend checking the product description and size guide carefully before placing your order.
  • How do I initiate a return or exchange? Email us at support@tanmanncollections.com or WhatsApp us at +91 91001 51489 within 48 hours of delivery with your order number and photos along with unboxing video of the issue. Our team will respond within 2 business days.
  • Will I get a refund to my original payment method? We currently offer exchanges or store credit in place of direct refunds. This will be processed within 5–7 business days of receiving the returned item.

About Our Jewelry

  • What kind of jewelry does TanMann Collections sell? We sell imitation jewelry, including earrings, necklaces, bangles, bracelets, and more, designed to be elegant, wearable, and accessible for everyday use as well as special occasions.
  • Is your jewelry hypoallergenic? Our jewelry is made from a variety of materials. If you have sensitive skin or metal allergies, we recommend checking the individual product description for material details before purchasing.
  • How do I take care of my jewelry?
    • Store in a cool, dry place away from direct sunlight
    • Avoid contact with water, perfume, and sweat
    • Remove jewelry before bathing, swimming, or exercising
    • Wipe gently with a soft, dry cloth after use
    • Store pieces separately to avoid scratching
  • Will the jewelry tarnish over time? Imitation jewelry may show signs of wear over time, especially with regular use. Proper care (as above) significantly extends the life and shine of your pieces.

Orders & Payments

  • Can I modify or cancel my order after placing it? Orders can be modified or cancelled before dispatch/shipping. Please contact us immediately at support@tanmanncollections.com if you need to make changes.
  • What payment methods do you accept? We accept all major UPI apps (GPay, PhonePe, Paytm), debit/credit cards, and net banking. COD is not available at this time.
  • I didn't receive an order confirmation email. What should I do? Please check your spam or junk folder first. If you still can't find it, contact us at support@tanmanncollections.com with your registered email or phone number and we will look into it.

Still have a question? We are happy to help! Reach us at support@tanmanncollections.com or WhatsApp +91 91001 51489. We typically respond within 24–48 business hours.